Four Things Your Office Can’t Mess Up
Your business is growing, and your office manager needs help.

So, you bring on customer service reps (CSRs) to answer phones, book appointments, and dispatch calls.

And that’s when the wheels can come off the bus.

Here are four things—adapted from an article for doctor’s offices—that serve as a cautionary tale for contractors as well.

We’ll call it:

Four Things Your Office Can’t Mess Up
1️⃣ Handle Calls Incorrectly
👉 Your CSR needs to know what services you offer and where you offer them.

2️⃣ Getting Flustered Easily
👉 Customers can be difficult—your CSR can’t add to the frustration by getting flustered.

3️⃣ Making Appointment Errors
👉 Dispatching is hard to do right—make sure your CSR is up for the job.

4️⃣ Being Negative
👉 Difficult customers? Your CSR can’t throw gasoline on the flames by getting negative.

The Bottom Line?
🚨 Get these four things right, and your new CSR will be a rockstar. 🚨