Plumbing, HVAC, and electrical business owners, I present to you how to use your phone to destroy your business. A play in three acts.
“Thank you for calling. Press eight to continue.”
“Press eight to continue. If you have a general question, press pound now.”
“Your call will not be transferred. Please try again later. Thank you.”
“Well, my name is Kathy. How can I make your day better?”
“Hey, Kathy. I’m trying to reach Britney Gerber. Would she happen to be in the office?”
“Hello? I’m sorry.”
“Hello, I’m trying to reach…”
“No one from the team is available, right? Okay.”
“Hello?”
“I’m sorry, but sorry. Would you like to leave a message for Britney Earl? I’ll make sure she… Sorry, I didn’t quite catch…”
